THE URBAN GUARANTEE
I think there are a few important differences between the Urban Reef and many other high street restaurants.
Now whilst a 100% satisfaction guarantee might be tricky in a restaurant, since perhaps you like skinny chips, but your partner likes chunky chips, or one of you likes rib eye and the other fillet, what I can say is that I will try harder than anyone else to ensure you have a special time, every time.
If you do not enjoy your visit, you can email me directly firstname.lastname@example.org. This will come to me and I will answer you personally. If we’ve failed, I personally will fix it, and that I can guarantee.
There is a little bit of small print… if you are a Wally (tricky definition and a bit subjective, but I’ll let you know if you qualify… my Mum would not let me use the word idiot… a bit harsh she said! 😉 ), I may not be able to help. However, my guarantee applies to all normal, rational human beings, every time.
So, please visit the Urban Reef, regularly, and if you are not happy email me, and I will fix it. That’s my point. Thanks so much for your time xx
Mark explains our fair price guarantee
FOR ME IT’S ALL ABOUT PUTTING THE CUSTOMER FIRST IN EVERYTHING WE DO, FROM THE SERVICE, FOOD, DECOR AND EVERYTHING IN BETWEEN.
Open seven days a week
Breakfast daily 8.00am - 11.00am Lunch 12.00pm - 5.00pm Evening 6.00pm - 10.00pm
Breakfast daily 8.00am - 11.00am
Lunch 12.00pm - 5.00pm
Evening 6.00pm - 10.00pm
Closed Sunday, Monday & Tuesday evenings whilst it's dark x
Whether you're popping in for a Sunday lunch with family, a bite to eat with friends or a romantic dinner for two, you can book a table with us. Closed Sunday, Monday & Tuesday evenings whilst it's dark x